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Have a question? Global Interactive Works is always here for our valued customers.
You can use the Support web form below or drop your concern to us now, it can be General Support or Technical Support relating to your web hosting plan, colocation server hosting service or dedicated server hosting service, etc. We look forward to hearing from you.
OUR LIVE WEB HOSTING REMOTE ASSISTANCE
Encountered a web hosting technical problem? Do you need a quick solution to it? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
HOW TO GET LIVE REMOTE ASSISTANCE
A member of our support team will talk with you first to determine the nature of the problem. You will find the answers to security questions and system configuration requirements on our Live Remote Assistance FAQ page.
HOW OUR LIVE WEB HOSTING REMOTE ASSISTANCE WORKS
Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session
Step 2: You are prompted to download a small virus-free plug-in.
Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.